Customer experience leaders in organizations of any size will see increased satisfaction in self-service, routing, and agent utilization by implementing these five changes with cloud contact center solutions. These changes will also boost employee well-being and engagement, he adds.

SHARJAH, UAE - The Sharjah Airport International Free Zone (SAIF Zone) has signed a cooperation agreement with Al Ansari Exchange, to introduce a new payment service and enhance customer experience. The newly signed partnership will allow SAIF Zone’s investors and clients to conveniently pay fees at any of Al Ansari...