Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, has announced that Zahid Group, a privately held organization headquartered in Jeddah, Saudi Arabia, has achieved a key milestone in its digital transformation strategy. After extensive planning and preparation, EJAR, a Zahid Group company, has successfully launched the first phase of Infor’s innovative M3 solution.
The management of Zahid Group created a business transformation roadmap in 2012, starting with the implementation of Infor’s M3 software to standardize key business functions across the Group’s companies in order to build a more effective workforce and deliver enhanced customer acquisition and retention. Zahid Group’s goal of achieving operational excellence aligns with Saudi Arabia’s Vision 2030 to diversify the Kingdom’s economic interests in the private sector.
Enhancing customer service
Building on the existing Infor infrastructure, Zahid Group will be rolling out more companies in the near future on the same solution, in addition to implementing additional Infor solutions to better serve its customers. The resulting internal efficiencies, improved decision-making and customer service enhancements enable Zahid Group to enhance the perception of its brand as well as after-sales service and customer care.
“In collaboration with Infor, we have simplified, standardized, and transformed our previous business practices to achieve Zahid Group’s operational excellence goals. Given the depth and breadth of Infor’s solutions, this is the ideal opportunity for us to transform the entire organization and become even more competitive through the increased visibility of critical business information, the smooth flow of data between departments, and streamlined business processes across all of our sites,” said Barig Siraj, Chief Information Officer, Zahid Tractor and Heavy Machinery.
“As we reach key milestones in our technology journey, Zahid Group is encouraging digital transformation at every level of our business because both we and our customers are seeing tangible benefits,” said Barig.
Infor’s M3 solution comprises scalable applications critical to the heavy equipment industry, including supply chain execution, warehouse mobility, sales management and financial accounting.
“Zahid Group was looking for a competitive edge in an increasingly challenging and competitive market. Not only does Infor’s M3 solution provide flexibility to manage mix-mode and complex environments, it also provides the agility and scalability needed to succeed in the Kingdom of Saudi Arabia’s dynamic private sector,” commented Tarik Taman, general manager, IMEA, Infor.