With the Middle East and North Africa’s infrastructure spend set to top $280 billion by 2018, one of the region’s largest players of people-moving machinery, ETA MELCO, is ramping up its support for mega-projects with a complete digital transformation with SAP.
Across the Middle East and North Africa, governments are pouring investment into infrastructure; with regional spend set to reach $281 billion by 2018, according to a recent report by BMI Research.
For many of the Middle East’s mega-projects, ETA MELCO supplies, installs and maintains elevators, escalators, and moving walkways that funnel tens of millions of annual visitors and supports economic growth.
Supporting Middle East mega-projects, ETA MELCO has undergone an enterprise-wide digital transformation strategy, replacing legacy IT systems with the SAP S/4HANA real-time business suite.
“ETA MELCO needed real-time visibility and decision-making to gain a competitive edge. With digital transformation based on SAP S/4HANA, we can rapidly expand and exchange best practices in delivering Middle East’s mega-projects to the highest standards of quality, safety, and reliability,” said Abdul Mujeeb, chief executive officer of ETA MELCO.
By integrating all business processes and departments on the SAP S/4HANA platform, ETA MELCO has seamless businesses processes and real-time decision-making. As a result, ETA MELCO is driving cost optimization, operational efficiency, and enhanced customer service on their installations.
Enabling real-time visibility
“ETA MELCO’s digital transformation showcases global best practices in co-innovation to drive new digital business models, and business competitiveness. SAP is committed to enabling Middle East mega-projects to have the real-time visibility to maintain their complex infrastructure,” said Tayfun Topkoc, managing director for SAP, UAE and Oman.
As part of ETA MELCO’s goals to enhance its customer and employee ‘Happiness Index’, the company is working with channel partner Mindtree to deploy applications such as business intelligence, customer service, finance, human resources, payroll, procurement, project systems, and sales.
“ETA MELCO needed a scalable business platform to improve customer service levels and implement common business processes across their international locations. Mindtree is proud to have been ETA MELCO’s partner in this journey. It is one of the largest greenfield implementations of SAP S/4HANA in the region,” said Rostow Ravanan, CEO and MD Mindtree Limited.