For decades, telecom operators have built businesses with monitoring and controls for service visibility designed into their operations. We know when a network is slow, when a tower goes down, or when service quality starts to degrade. Call and data flows through the network are understood and closely monitored for service availability.

But now, as telecom operators expand into digital finance, service continuity and transaction reliability carry even bigger stakes, writes Donald Reinhart, co-founder and CEO of LATRO. The risks are different. And unlike obvious problems, such as a senior executive with no roaming service, many of the biggest issues with financial transactions carried through mobile networks...