True differentiation in 2026 won't come from deploying the most AI. It will come from mastering relational intelligence at scale to understand not just what customers want now, but the full context of their needs and preferences over time.  This is where the Agentic Enterprise moves from theory to commercial advantage, writes Mohammed AlKhotani, Senior VP & GM for the Middle East at Salesforce.

The synergy between humans and AI agents is driving a ‘Great Redeployment’ where there is a structural shift in how organizations operate and how roles are defined. AI agents are built to solve problems end-to-end, they naturally cut across the functional silos that have long fragmented decision-making and customer experience, he adds.