Abu Dhabi Airports has partnered with the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) to boost service quality and enhance the passenger experience.
The agreement stems from Abu Dhabi Airports and ICP’s keenness to adopt best practices in areas of security, safety and air transport.
The partnership aims to achieve the highest levels of service excellence at all terminals and facilities of Abu Dhabi Airports.
The agreement was signed by Major General Saeed Salem Balhas Al Shamsi, Executive Director of the General Directorate of Residency and Foreigners Affairs in Abu Dhabi, and Shareef Hashim Al Hashmi, CEO of Abu Dhabi Airports, in the presence of Brigadier General Mohamed Ahmed bin Abbad Al Hameli, Director of Air and Sea Ports Department.
Major General Saeed Al Shamsi said that the signing of the agreement reflects mutual interest to advance work mechanisms, highlight potential collaboration areas and reinforce commitment by a unified vision that instills a culture of service excellence.
Shareef Hashim Al Hashmi, CEO of Abu Dhabi Airports, said that collaboration with ICP is intended to enhance passenger experience at Abu Dhabi airports. “The partnership embodies the wise leadership’s vision to provide distinguished services to travelers, which contributes to strengthening Abu Dhabi’s position as a leading global destination,” he said.