Manama, Bahrain— Looking to develop the e-commerce sector in the kingdom, Bahrain’s Ministry of Industry and Commerce has published a survey to evaluate consumer satisfaction in the e-commerce sector in response to the growing volume of e-commerce transactions.
These efforts come from the Information Systems Directorate and the Consumer Protection Directorate, as the ministry pays close attention to the sector, by enhancing consumer trust and awareness of their rights, and helping them make sound decisions when shopping online.
Moreover, the ministry is closely monitoring e-commerce platforms and commercial activities related to e-commerce to ensure that adequate protection is provided to consumers and to mitigate the risks of fraud in this sector.
The ministry also notes that the participation in the survey will be available for two weeks of publication through the ministry’s website as well as on its social media accounts.
It seeks to enhance communication with consumers in the e-commerce field, by receiving complaints and observations, and developing policies and laws based on their observations and needs.