For the 11th time, dnata has been named Ground Support Services Provider of the Year at the 2021 Aviation Business Awards.
The award was accepted by Jaffar Dawood, dnata’s Senior Vice President for UAE Airport Operations, at a gala dinner in Dubai.
As one of the world’s leading air services providers, dnata offers ground handling and cargo services at over 90 airports in 15 countries.
Dawood said: “We’re proud to be recognized for consistently delivering safe, quality and innovative services. This award is a testament to our team’s hard work and unwavering commitment to service excellence.”
dnata said has made strategic investments in infrastructure across its global network. This included the opening of new cargo facilities in Manchester (UK) and Lahore (Pakistan), and additional cargo capacity and infrastructure in Sydney (Australia), Brussels (Belgium) and Toronto (Canada).
In addition, dnata broke ground on the second phase of the dnata City East project at London Heathrow (UK).
dnata also invested in innovative products, new technology and digitalization, including hi-tech cool dollies in Australia and Singapore, UV cabin cleaning service in Switzerland, a baggage disinfection station in Singapore, just-in-time freight handling platform in UAE, autonomous drones and thermal screening in the USA, as well as the network-wide rollout of a turnaround tool and IATA’s innovative Dangerous Goods AutoCheck (DG Autocheck) solution, the company said.
It also signed a concession agreement with the government of Zanzibar, along with Emirates Leisure Retail and SEGAP. Under the partnership, dnata will oversee the operations of the local airport’s newly-built international terminal.