RAS AL KHAIMAH, UAE – Ras Al Khaimah Economic Zone (RAKEZ) received the ‘Best RPA Excellence Award’ during the Future Data Summit 2023 for its outstanding implementation of robotic process automation (RPA) in visa-related services offered by its government services department.
In a bid to enhance the speed of services delivered to its clients, RAKEZ embarked on its automation journey, onboarding digital workers (virtual bots) to handle visa-related services such as entry permits, immigration file opening, status change, visa renewal, etc.
The virtual bots have successfully reduced the time needed for some of the processes by 1.5 days, completing them within just 12 hours.
In the first quarter of 2023, virtual bots handled close to 18,500 visa service requests, which is around 70 percent of the total requests received.
Rakez Group CEO Ramy Jallad expressed his happiness at being recognized for successfully automating the company’s internal processes.
He highlighted the company’s client-first approach and commitment to supporting their business journeys every step of the way.
He also announced that virtual bots would soon be assisting clients with license activations.
Jallad said that the company is continually leveraging advanced solutions to upgrade its functions and processes.
He said that the company’s focus is on providing innovative and efficient solutions to clients while delivering quality services.
RAKEZ provides an unparalleled level of convenience, enabling clients to complete their entire business set-up process digitally.