Saudi Arabian Airlines has been the least complained about airline in the kingdom during October 21, followed by Flyadeal.
For every 100,000 passengers, Saudi Arabian Airlines received seven complaints and it had a complaint-processing rate of 82 percent.
At 16 complaints per 100,000 passengers, Flyadeal came second. It had a timely complaint handling rate of 91 percent. Flynas was third, with 18 complaints per 100,000 passengers and a complaint handling rate of 96 percent.
The General Authority of Civil Aviation (GACA) has classified airlines based on complaints submitted to it by passengers. The most common complaints for October were related to refunding the value of tickets, followed by cancellation of flights, denial of boarding, and delaying flights.
GACA said that King Khalid International Airport in Riyadh had the least number of complaints submitted to the authority, at 1 percent per 100,000 passengers in the category of airports where the number of passengers exceeds 6 million annually.
The airport had 14 complaints and a timely complaints response rate of 40 percent.
In the category where the number of passengers is less than 6 million annually, Abha International Airport got the least number of complaints submitted to the GACA, with 1 percent per 100,000 passengers. It got only two complaints and a timely complaint processing rate of 100 percent.
According to the GACA indicator for domestic airports, King Saud Airport had the least number of complaints–4 percent per 100,000 passengers and a timely complaints processing rate of 100 percent.
GACA said monthly reports for the classification of air carriers and airports were aimed at informing travelers about the performance of air carriers and airports in resolving their complaints, enabling travelers to choose the appropriate service provider.
