- It also bags ‘airline with the best first class’ and “the best economy class” awards too
- To maintain its industry leadership, the airline has also doubled down on its digital approach
Emirates has bagged ‘Best Airline Worldwide’ award for the eighth consecutive time by the Business Traveler Middle East Awards 2021. The airline also took home accolades for ‘Airline with the Best First Class’, and ‘Airline with Best Economy Class’.
The wins demonstrate Emirates’ strategic approach to continuously improving the onboard and on ground experience, offering a safe customer journey across all touchpoints, leaving no detail behind, while ensuring it meets evolving customer expectations during the most challenging period the air travel industry has experienced.
To maintain its industry leadership, the airline has also doubled down on its digital approach to modernize the air travel experience by fully launching and scaling up its biometric path and touchless check-in, providing further assurance and meeting the evolving expectations of customers for a safer, contactless travel experience. Today, from check-in to gate, customers have the choice to experience the future of travel at over 33 Emirates biometric checkpoints and close to 50 touchless kiosks across Dubai International Airport.
Emirates continues to make travel easier and minimize restrictions by closely collaborating with industry bodies and government authorities to standardize Covid-19 related medical documentation like vaccine records and PCR test results. Emirates began trialing the IATA Travel Pass in April, and will be fully rolling it out to all flights by the end of May. The airline has also tied up with the Dubai Health Authority for digital verification of Covid-19 related medical records, further supporting a seamless, paperless experience for customers at check-in.
The airline was a first mover in the industry when it introduced free Covid-19 cover to help customers travel with more confidence. The initiative generated positive feedback from customers and the wider industry, with many airlines following suit. Emirates expanded this to offer the airline’s industry first, multi-risk travel insurance and COVID-19 cover. This generous cover is offered by Emirates on all tickets at no cost to customers.
As customers return to travel, Emirates is bringing them a generous and comfortable experience in Economy Class. On its latest A380, Emirates has replaced its Economy seats onboard with more ergonomically designed seats that come with full leather headrests and flexible side panels which can be adjusted vertically for optimum support, a step up from the version currently installed on Emirates’ Boeing 777 Gamechanger aircraft. Each seat features an elegant wood grain finish on tray tables, as well as a 13.3″ personal screen to enjoy Emirates’ award-winning ice offering more than 4,500 channels on demand.