Dubai, UAE — Atlantis Dubai becomes the first resort destination in the Eastern Hemisphere to gain the Certified Autism Center (CAC) designation by both Atlantis, The Palm and Atlantis The Royal, following the successful certification of Atlantis Aquaventure in 2023.
The CAC designation, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES), signifies a rigorous training and review process undertaken by organizations to better understand and assist autistic and sensory-sensitive guests, as well as individuals with other sensory sensitivities.
To meet IBCCES requirements, Atlantis Dubai ensured that over 80 percent of its colleagues received training in autism and sensory awareness.
More than 90 percent of guest-facing colleagues across both resorts underwent training in Autism & Sensory Awareness (ASA), supplemented by additional training completed by 1,500 colleagues through a Weekly Briefing Topic on Autism and Sensory Awareness.
In addition to training initiatives, Atlantis Dubai has implemented various measures to enhance accessibility and comfort for guests with Autism Spectrum Disorder (ASD) and sensory sensitivities.
These include hosting downloadable sensory guides on the Atlantis Dubai website, outlining sensory ratings for rooms, restaurants, and experiences across both resorts. Moreover, designated quiet zones are available throughout the resorts, providing guests with moments of respite from sensory stimulation.
Kelly Timmins, Director of Marine Animal Operations and Sustainability at Atlantis Dubai, said, “Partnering with IBCCES is part of our long-term Corporate Social Responsibility strategy under the Atlantis Atlas Project, with initiatives focused on supporting people and the planet on our journey to becoming a sustainable tourism business. We look forward to welcoming all guests to Atlantis Dubai for an enjoyable and memorable experience.”
Myron Pincomb, IBCCES Board Chairman, commended Atlantis Dubai’s pioneering efforts, stating, “Their pioneering initiatives at Aquaventure Waterpark, coupled with securing this designation for both Atlantis, The Palm and Atlantis The Royal, demonstrate a profound dedication to inclusivity.” Pincomb emphasized the collective commitment across the industry, highlighting Dubai’s trajectory towards becoming a Certified Autism Destination™.
In celebration of World Autism Month this April, Atlantis Dubai has invited people to a complimentary access program for Aquaventure Waterpark and The Lost Chambers Aquarium.
Eligible individuals and one caregiver can avail themselves of two complimentary tickets by presenting a valid ID card at the ticketing plaza, with accompanying guests receiving a 50 percent discount on admission tickets.