Dubai, UAE— Dubai’s Roads and Transport Authority (RTA) has reported a 10 percent increase in revenues for 2022 to $953 million from its digital channels.
The company has also recorded 814 million digital transactions up from 676 million in 2021, a 20 percent growth rate. The company also reported a 30 percent jump in the number of registered users to 1.3 million users.
“RTA is moving ahead with the digitization projects to foster well-being of Dubai, increase its global competitiveness, provide multiple options for residents in order for Dubai to become the best city for living in the world,” said Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority (RTA),
“RTA is working tirelessly to realize the vision of our wise leaders to transform Dubai into a smart city that uses cutting-edge technologies to deliver top-notch services to rank Dubai as the smartest city in roads and transportation worldwide. These initiatives are aligned with RTA’s vision ‘The World Leader in Seamless and Sustainable Mobility’ and reflect a commitment to providing safe and smooth mobility driven by advanced networks as well as innovative and sustainable roads and transport services.”
“The adoption of agility management techniques in digitization projects, contributed to achieving these positive results. It is attributed to departmental communication, swift adaptation to technology trends, and a host of aspiring targets set. The S’hail app was used to plan over 20 million public transport journeys representing a 174 percent rise compared to 2021. In addition, when comparing last two years the number of app users increased by 73 percent,” explained Al Tayer.
RTA offers digital services highlighted by the launch of smart apps and new services and features through a variety of channels in 2022.
A notable example is the Vehicle Purchase and Sale service, which enables customers to conduct purchases or sales without being physically present. The service received the ‘UAE Innovates’ Award in the category of Automating Government Transactions.
Several enhancements to parking services have also been introduced, including the option to pay parking fees using Apple Pay, which has seen over 2.2 million transactions since its introduction. For increased customer transparency improvements included notifying customers of free parking days during holidays.
Additionally, RTA launched a feature that allows users to instantly access their vehicle registration cards for virtual displays upon request by adding vehicle registration information to the “Apple Pass” wallet.
RTA made its first venture into using artificial intelligence technologies with the launch of Mahboub Chatbot in 2018. It serves as one of the primary platforms for delivering RTA’s services across multiple digital channels, including smart apps, RTA’s website, and WhatsApp.
It provides customers with 364 services and features. In 2022, Mahboub carried out over two million conversations, with the most popular being the payment of parking fees via WhatsApp, saving customers the costs of a text message.
Additionally, the platform offers services like renewing driver’s licenses and vehicle registration enabling direct delivery request of new registration cards to customers.