The Telecommunications and Digital Government Regulatory Authority (TDRA) said that over 10 million people visited the Official Portal of the UAE Government (U.AE) during the first half of 2022, an increase of 26% against the same period last year.
Over 24 million pages were viewed through the visits to U.AE portal.
These results indicate the high value of U.AE as a prime source of information and services sought by the various groups in the UAE and abroad, as well as the different companies and establishments.
This development reflects the increased trust in U.AE content and is a testament to the efforts by teams to keep pace with content development, daily updates and cater to the visitors’ needs.
TDRA said that the top accessed pages were those related to tracking visa applications and validity and pages related to traveling to the UAE. This is in addition to pages related to Emirates ID and Golden Visa.
Ms. Ahlam al-Feel, Director of Corporate Communications Department at TDRA, said, “The U.AE portal is a key enabler of digital transformation in the UAE, consisting of comprehensive and detailed information in terms of services, initiatives, projects, strategies, etc.”
She said, “Driven by such significance, the portal team is doubling the efforts to ensure an updated content tailored to the daily requirements of the public.”
She added, “The portal content is being co-developed where UAE government entities revise content belonging to them and revert to the TDRA team for any required amendments.”
The team receives a lot of feedback and suggestions by customers, audience and uses those inputs for development and improvement. These ongoing efforts have led to strengthening public trust in the content of the portal, as evidenced by search engine results.
TDRA pointed out that most users of the portal come from the UAE, followed by India, KSA, USA and Egypt respectively, while visitors of the age group 25-34 years visited the most.
The U.AE team relies on a detailed update plan based on the latest technology and software to provide an integrated digital platform hosting all information sought by visitors.
This is in addition to hundreds of services and a great number of links and attachments that enrich the content of the site and enhance the user experience.
U.AE consists of four main sections: Information & Services, About the UAE, eParticipation and Media. The ‘Information and Services’ section incorporates topics like: Employment, investment, tourism, infrastructure and visa systems, as well as a full list of all government services in the country.
Section 2 covers: the history of the UAE in its various eras, UAE’s plans and strategies for shaping the future and achieving overall development, and UAE’s efforts in achieving the UN-set Sustainable Development Goals.
In the e-participation section, there are many channels of communication with the UAE government, including feedback platforms, instant chat and others.