Roads and Transport Authority’s revenues collected through digital platforms increased by 32 percent in 2021, said Mattar Mohammed Al Tayer, Director-General RTA.
RTA’s total digital revenues amounted to AED3.5 billion ($952 million), compared to approximately AED2.65 billion in 2020.
The number of digital transactions reached 676 million last year, a 28 percent increase over 527 million in 2020.
The number of smart app transactions clocked 1.2 million in 2021, representing an upsurge of 44 percent as compared to 2020.
The results were largely fueled by RTA’s corporate agility approach, which involves improving communication with departments, and speeding up response to technological changes, RTA said.
The number of registered users on digital service platforms exceeded two million, with almost one million of them being active users.
Downloads of RTA’s smart apps reached 6.1 million, digital adoption index of RTA’s services amounted to 95.2 percent, and compliance with the Dubai Data Law clocked 100 percent.
Al Tayer said, “The chatbot (Mahboob), which provides 285 services, contributed to reducing the proportion of live chat with RTA’s Call Centre by 40 percent. It was rated as the best and largest automated chat system powered by artificial intelligence technology in the region.”
“RTA has so far accomplished 76 projects out of a total of 106 projects listed in its digital strategy. Work is currently up and running on 14 projects, and 16 projects will be undertaken in future,” he added.