-
The network’s Virtual Outpatient Clinic completes over 460,000 tele and video consultations since its launch
-
The company launched WhatsApp feature for appointments
The Abu Dhabi Health Services Company, also known as SEHA, is expected to further automate patients’ experience by giving them the option to contact the authority using WhatsApp, said local reports on Sunday, June 13.
With this, SEHA will have automated 70 percent of its patient interactions related to appointments, said the reports.
They added that this will allow patients to make and manage new and follow-up appointment bookings in under two minutes, cancel appointments, display all booked appointments, access general information, and keep up-to-date with the latest news.
SEHA Group Chief Information Officer Bader Al Qubaisi was quoted by the reports as saying: “Based on recent patient experience survey results, 70 percent of SEHA’s patients asked for self-services to help them easily manage their appointments and other services, particularly on one of the most popular social media apps on mobile phones – WhatsApp.”
The WhatsApp for Business feature is reportedly aligned to the patient portal and SEHA app, ensuring all appointments booked, changed, or cancelled are immediately reflected across those integral touchpoints.
Since the beginning of the pandemic, the network apparently ensured the community had an easily accessible platform to receive accurate and relevant information by introducing a WhatsApp bot to keep the public informed with relevant Covid-19 information and services and reduce the spread of rumours.
The network also introduced a Telemedicine Virtual Outpatient Clinic (VOPC), which has completed over 460,000 tele and video consultations and services since its launch. SEHA also continues to upgrade its app as the patient’s gateway to booking appointments, accessing medical reports, and managing their wellbeing.
The service can be accessed via 02 410 2200 – to initiate a conversation, the number must be saved on the mobile phone then on the WhatsApp app, users must start a new chat with the saved contact. Once a conversation is activated, users seeking appointment scheduling will first undergo an authentication check using their Emirates ID number and phone number and existing patients will have their information confirmed.
Following the confirmation, users will access a menu of options that will guide them on booking, modifying, cancelling, and viewing new or follow-up appointments.
Users seeking general information can find updated information on locations of SEHA’s facilities and centers, working hours and other relevant news and updates.
