Vodafone has signed an exclusive agreement with Whisbi for the provision of customer care services via video call.
The agreement was signed between Bader Al Zaidi, CEO of Vodafone, and Alex Bisbe CEO of Whisbi, at the Vodafone headquarters in Muscat.
“With Whisbi, Vodafone customers can easily communicate with the Vodafone Customer Care Centre via video calls to answer inquiries related to products and services or provide solutions to any challenges, directly,” the company said in a statement.
“With Whisbi, we’re adding a new and exclusive channel in the Sultanate, where we can enable our customers to communicate with us visually and accurately. This can be described as an integrated virtual store that is time and effort efficient, without the need for our customers to visit us physically, while also ensuring that the highest level of privacy is maintained. Whisbi technology hosts a one-way communication, allowing the customer to see the call centre expert and not the other way around,” said Bader Al Zaidi.
Alex Bisbe from Whisbi said, “We are pleased to have joined hands with Vodafone Oman. Through this exclusive agreement, we can add them to our portfolio of customers from major brands around the world including Samsung, Hyundai, Mazda, Motorola and many more.”