The UAE has pulled up several government offices and ministries over the quality of digital services they provide, and warned them to shape up within three months or face consequences.
This came as UAE Vice-President and Prime Minister Sheikh Mohammed bin Rashid Al Maktoum announced the UAE’s five best government entities in terms of digital services, and five underperforming entities that need to improve.
The Dubai ruler took to Twitter to declare that the Ministry of Interior was ranked as the best-performing agency.
This was followed by the Federal Authority for Identity and Citizenship, the Ministry of Foreign Affairs & International Cooperation, the UAE Ministry of Climate Change and Environment, and the Ministry of Community Development.
A statement on his official website confirmed the order of these government entities in descending order of performance.
According to the statement, the five underperforming government offices were, in “no particular order,” the Ministry of Education, the Federal Tax Authority, the Securities and Commodities Authority, the General Pension and Social Security Authority, and the Ministry of Energy & Infrastructure.
The tweets shared by Sheikh Mohammed put the entities in the same order.
See the tweet here:
To ensure transparency and provide efficient digital services within the UAE government, we conducted a survey to classify the five best and worst government entities. We aim to establish a digital government that keeps pace with global trends. pic.twitter.com/Wx0gOFpunt
— HH Sheikh Mohammed (@HHShkMohd) September 3, 2021
According to the Sheikh’s statement, the entities now “have 90 days to improve” their performance.
The findings about all these government offices and ministries were all apparently based on a public poll announced three months ago to gauge efficiency of digital services offered by federal government entities.
As part of the poll, 55,000 people gave inputs on the digital services that were provided by 30 government agencies.