DUBAI, UAE – Dubai Chambers is taking a big initiative for ensuring that businesses in the emirate provide excellent customer service. The Service Excellence Program (SEP) will evaluate the quality of customer experience delivered by private sector companies through mystery shopper reports. The initiative will ensure the implementation of global...
Voice still key component of client’s satisfaction
It is, therefore, critical that contact center agents are properly trained to detect and handle emotional ups and downs in a conversation. These are often opportunities to convert a dissatisfied caller into a satisfied customer, and perhaps even, a brand ambassador, adds AlMasri.
