Dubai, UAE: Dubai Electricity and Water Authority (DEWA) announced the pilot use of ChatGPT, since April 2023, on its website through Rammas, DEWA’s virtual employee, to enhance customer experience.
The step has been taken as part of the company’s strategy to employ Artificial Intelligence (AI) technologies across all its operations and services,
“At DEWA, we are keen to enrich the customer experience through smart services by using the latest AI tools,” Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA said. “This supports the UAE National Strategy for Artificial Intelligence 2031, the Dubai 10X initiative and the Smart Dubai initiative.
Since its launch in the first quarter of 2017 until the end of April 2023, Rammas has answered more than seven million enquiries. ChatGPT will contribute to enhancing its capabilities due to its superior ability to interact with users and better understand their needs. It will also improve its ability to learn, understand, and analyse customer enquiries based on available data and information to respond promptly and accurately.
DEWAt is the first utility in the world and the first government organisation in the UAE to use ChatGPT.