Dubai, UAE — Artificial Intelligence can be used to automate many of the routine tasks that are currently performed by bank employees, such as processing transactions, responding to customer queries, and underwriting loans. This could lead to job losses in some areas, but it could also free up employees to focus on more complex and challenging tasks. Job losses could have a significant impact on the economy, as the banking sector is a major employer. The key for banks will be to invest in training and upskilling their employees so that they can take advantage of the opportunities that AI presents. TRENDS looks at the impact of AI on banking sector jobs:
Upskilling key to offset AI banking job losses
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