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Dubai Customs records 30.4m transactions in 2023, posting 17.5% growth
Dubai, UAE--Dubai Customs has successfully processed more than 30.4 million customs transactions during the entire year of 2023. This set a new record for the highest number of customs transactions handled by Dubai Customs, showcasing a 17.5% growth compared to the 25.8 million transactions in 2022. This success is attributed...
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Google to slash ‘few hundred’ jobs
The internet giant will cut jobs from its global ad team. -
CBI 2023 net profit at $46.5m
The 2023 annual net profit rose 14 percent from 2022. -
ADX and Abu Dhabi Housing Authority sign agreement to boost data exchange
Abu Dhabi, UAE--The Abu Dhabi Securities Exchange (ADX) and the Abu Dhabi Housing Authority signed a service level agreement to enhance cooperation between the two organizations across different areas, including digital connectivity and data exchange. The primary objective of this collaboration is to elevate service excellence and improve the overall... -
Dubai Chambers launches program to enhance customer service
DUBAI, UAE – Dubai Chambers is taking a big initiative for ensuring that businesses in the emirate provide excellent customer service. The Service Excellence Program (SEP) will evaluate the quality of customer experience delivered by private sector companies through mystery shopper reports. The initiative will ensure the implementation of global... -
Voice still key component of client’s satisfaction
It is, therefore, critical that contact center agents are properly trained to detect and handle emotional ups and downs in a conversation. These are often opportunities to convert a dissatisfied caller into a satisfied customer, and perhaps even, a brand ambassador, adds AlMasri. -
Microsoft to lay off 10,000 workers as economic gloom deepens
The tech giant will lay off some 10,000 employees in the coming months as the economic downturn continues to punish US tech giants. The job cuts is expected to affect close to five percent of employees and follow in the wake of similar moves by Facebook-owner Meta, Amazon and Twitter. -
Is GCC insurance industry ready for the change?
Industry experts stress the need for harnessing the momentum the industry has gained after the recovery from Covid setbacks. -
Xiamen Airlines to buy aircraft
The airline plans to buy 40 A320neo aircraft from Airbus. -
‘Jordan committed to combating terror financing’
Governor of the Central Bank of Jordan (CBJ) Adel Sharkas said that terror financing is a threat to national economies, adding the Kingdom is committed to combating the menace. -
‘Mobile-first mindset’ rules companies in Middle East
With an average of 40 percent of sales taking place via mobile, a growing number of enterprise-sized brands see mobile as a highly strategic acquisition and retention channel. -
Qatar looks to upgrade ties with British Rail, discusses collaboration opportunities
Qatar Railways Company discussed collaboration opportunities with the United Kingdom’s trade delegation of railway experts and companies. The discussions involved collaboration across the full spectrum of customer experience, operations, maintenance and future project delivery. The meeting took place at the headquarters of Qatar Rail, where the delegation met with representatives... -
DEWA presses into service 1310 power stations in Dubai
Dubai Electricity and Water Authority (DEWA) has pressed into service 1,310 new 11 kv power distribution stations across Dubai in 2021. -
Jeddah asks traders to stick up QR code on shop fronts
Aiming to improve the quality of services and goods provided to Jeddah resident, the Municipality has called on businesses to install the QR code sticker, “your opinion matters,” on the front of their shops.