The internet giant will cut jobs from its global ad team.

The 2023 annual net profit rose 14 percent from 2022.

Abu Dhabi, UAE--The Abu Dhabi Securities Exchange (ADX) and the Abu Dhabi Housing Authority signed a service level agreement to enhance cooperation between the two organizations across different areas, including digital connectivity and data exchange.The primary objective of this collaboration is to elevate service excellence and improve the overall customer...

DUBAI, UAE – Dubai Chambers is taking a big initiative for ensuring that businesses in the emirate provide excellent customer service.The Service Excellence Program (SEP) will evaluate the quality of customer experience delivered by private sector companies through mystery shopper reports.The initiative will ensure the implementation of global best practices...

It is, therefore, critical that contact center agents are properly trained to detect and handle emotional ups and downs in a conversation. These are often opportunities to convert a dissatisfied caller into a satisfied customer, and perhaps even, a brand ambassador, adds AlMasri.

The tech giant will lay off some 10,000 employees in the coming months as the economic downturn continues to punish US tech giants. The job cuts is expected to affect close to five percent of employees and follow in the wake of similar moves by Facebook-owner Meta, Amazon and Twitter.

Industry experts stress the need for harnessing the momentum the industry has gained after the recovery from Covid setbacks.

The airline plans to buy 40 A320neo aircraft from Airbus.

Governor of the Central Bank of Jordan (CBJ) Adel Sharkas said that terror financing is a threat to national economies, adding the Kingdom is committed to combating the menace.

With an average of 40 percent of sales taking place via mobile, a growing number of enterprise-sized brands see mobile as a highly strategic acquisition and retention channel.

Qatar Railways Company discussed collaboration opportunities with the United Kingdom’s trade delegation of railway experts and companies. The discussions involved collaboration across the full spectrum of customer experience, operations, maintenance and future project delivery. The meeting took place at the headquarters of Qatar Rail, where the delegation met with representatives...

Dubai Electricity and Water Authority (DEWA) has pressed into service 1,310 new 11 kv power distribution stations across Dubai in 2021.

Aiming to improve the quality of services and goods provided to Jeddah resident, the Municipality has called on businesses to install the QR code sticker, “your opinion matters,” on the front of their shops.